ITG Plus: Tips & Tricks

A definitive resource for for ITG developers. Check out the nitty gritties of ITG in simple words and learn them through simple examples.

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A software professional from India with 16+ years of IT experience. Worked on diverse technologies from various vendors, such as Microsoft technologies, IBM groupware, Project and Portfolio Management, Database Systems, Configuration Management, Document Management etc. In my leisure time, I like to share ideas. Hence this blog. Find out more about me. Important note: Ideas and opinion expressed in this blog are strictly my personal opinion and in no way represent the viewpoint of my employer and vice-versa. All content here must be seen in my individual capacity.

Wednesday, November 16, 2005

Notification Delays

Its raining outside and I am waiting for a notification from ITG. I performed an action on a request and it was expected to send me a confirmation. What's going on?!?

Did you ever feel that email notifications were not being sent in time by ITG? I did. And I researched why. Turned out it was a setting in server.conf. The settings is named
EMAIL_NOTIFICATION_CHECK_INTERVAL. It specifies, in seconds, how often the service responsible for sending email notifications should run. If it is set to 600, the service would run every 10 minutes. So even if you perform an action 'now' and you expect a notification 'immediately', it would do so only when the scheduler runs next.

Now that was very simple a reason, isn't it!!!


Well, one more tip before I leave for the day. Wanna turn off notifications from an ITG server altogether?

Open server.conf and set the parameter com.kintana.core.server.TURN_ON_NOTIFICATIONS to false. Run /bin/kUpdateHtml.sh and re-start the ITG server. Bingo! No more notifs from ITG. About the time you start carrying your PDA to dinner with you!

-- Ranjeet Rain

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